Swap, replace or repair your iPhone, anytime, any reason.

ShopeeCare with AppleCare Services provides you the flexibility to swap, replace or repair your iPhone for any reason, anytime. No question asked!

Submit a request

Here’s how it works

Submit a request on our website to swap, replace, or repair your iPhone. We’ll handle everything and deliver it right to your doorstep, providing you with ultimate convenience and flexibility. No questions asked.

Make the switch in just a few easy steps

We’ll keep you connected in the fastest, easiest, and most convenient way possible.

Two arrows around a device that shows how the switch process allows users to always have a device.

Select a request

Swap - We’ll collect and swap your iPhone.
Replace - We’ll replace your iPhone if it is no longer in your possession.
Repair - We’ll repair your iPhone if it’s damaged or malfunctioning.
*Each service request incurs a fee.

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Choose your preferred device

You can choose your preferred iPhone, ranging from Identical model (identical make, model, color and capacity) to a Like-for-Like model (identical make and model but different color). Terms apply.

Punctuation marks above a device to describe a state of a device.

Provide your current iPhone condition

Provide basic details about the current condition of your iPhone.

A pin point on a location that explains that we deliver the device where customers ask us to.

Provide delivery details

Provide a residential or office address for us to fulfill your request.

An invoice with a dollar that shows how much customers need to pay.

Complete payment details

Proceed with your preferred payment method. Each service request incurs a fee, except for Apple’s Hardware Services and Battery Replacement Service.

At bolttech, we offer two simple choices for you to make a switch:

Two identical phones.

Screen Replacement

Replace your iPhone screen (front or back) that is damaged, cracked, turned yellow, or have black spots.

Phone repairing with a screw driver.

Other Repair

Repair your device that is defective or has malfunctioning components beyond the screen.

Frequently asked questions

ShopeeCare are service plans with provides Device Repair only,as for ShopeeCare with AppleCare Services are service plans which provides no-questions asked Device Switch, and Repair.
ShopeeCare with AppleCare Services is a service plan enhanced with AppleCare service benefits and available exclusively for iPhone devices.
Customers who are enrolled to ShopeeCare with AppleCare Services with iPhone :
One (1) Switch per rolling 12 months.
  • Switch fee: 25% of Device RRP
  • Screen Replacement: SGD 500 per screen (front or back), SGD 1,000 for both screens
  • Other repairs beyond screen: SGD 1,500 per request
  • AppleCare Service benefits: Unlimited Hardware Services, Battery replacement (per Apple’s conditions), global carry-in repair service at Apple Stores and Apple Authorized Service providers, and 24/7 priority access to Apple Support
For more information, please check terms and conditions at : here and ShopeeCare with AppleCare Services information page here
  • This service is available to all customers who purchase a new mobile phone (iPhone) from our partner stores.
  • The service can be applied for within 30 days from the date of purchase of a new mobile phone (iPhone)
  • Switch fee: 25% of Device RRP
  • Screen Replacement: SGD 500 per screen (front or back), SGD 1,000 for both screens
  • Other repairs beyond screen: SGD 1,500 per request
For more information please visit here
  1. Notify via Call Center at 0804-1401-078 every day from 09:00 to 20:00 hrs.
  2. Online service available 24 hours a day, every day at here
  3. Apple Support: getsupport.apple.com, phone support at 0804-1401-078 (Monday to Sunday, 9am-9pm) and chat support (Monday to Friday, 9am-6pm) [for AppleCare Services customers only]
Device like-for-like (Like for Like)
Definition: Same brand, model, and color as the original model.
Device like-for-identical (Like for Identical)
Definition: The same model as the original model but in a new color.
Device like-for-similar (Like for Similar)
Definition: Other models and colors that have similar features to the original model, same brand.
The ShopeeCare with AppleCare Services device will be a ’like new’ device, which means that:
  • The device may be refurbished (containing OEM’s or non-OEM’s parts)
  • It is not provided in the OEM’s packaging
  • It will be provided in a ’Not for Resale’ packaging; and
  • Only device will be provided and does not include any device accessories (device accessories means any equipment or anything that is either provided by the OEM in the box with the device or sold separately to be used with the device)
Firstly, check if the existing device you would like to Switch is registered with ShopeeCare with AppleCare Services. Next, turn off ’Find My iPhone’ or a similar security lock, then pay the Switch service fee and input your delivery address. When the courier delivers the Switch device, please present your Indonesia ID card to receive and exchange by handing over your existing device to the courier.
You can change your device; however, it must be in accordance with the terms and conditions of the warranty provided by OEM or bolttech. Please inform via bolttech Call Center. Proof of exchange is required for OEM warranty changes

Submit a request